Look for the error message you receive under the appropriate topic. Click on the message for a solution.
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GlobalIP.exe is causing errors and will close
Runtime Error 10, type mismatch
Runtime Error 75, Path/File Access Error
Runtime Error 339, msadod.ocx or dependency is not correctly registered
Runtime Error 429, Active X Component
Runtime Error 3704, Cannot Create Object
Runtime Error 3706, Provider Not Found
Operation must use an Updatable Query
The instruction at 0x....." referenced memory at "0x.....". The memory could not be "read"
Cannot find the file INSTMSIA
Cannot find path ../gipuser.mdb or other database file
Runtime Error 3704, Operation not allowed when the object is closed
The feature you are trying to use is not on a network resource that is available
Runtime Error 3265, Item could not be found in the collection corresponding to the requested name or ordinal
Cannot choose Word option
Cannot find file u2fwrd.dll
Runtime Error 9, Subscript out of range
Incomplete Excel Installation
Illegal Operation: msado15.dll
Estimate Report Screen freezes; or running report from reports menu causes program to drop out; or receive error 713, Application-defined or Object-defined error
When generating report, program disappears. Receive message that file crviewer.dll or one of its components is not properly registered when viewing reports from the Reports menu
Program not in Registry, but cannot reinstall
Runtime Error 3704, Operation not allowed when object is closed
With Windows XP, program registers and works, but asks you to reregister on next use
Upgrading to latest MDAC, except for Windows 95
Upgrading to latest MDAC sp2.5 for Windows 95
Upgrading to Jet 4.0
Windows Installer Cleanup
Getting a Report Log
Getting a Startup Log
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GlobalIP.exe is causing errors and will close Contact us for assistance at: 808-891-0099 or email: webmail@globalip.com
Runtime Error 10, type mismatch Contact us for assistance at: 808-891-0099 or email: webmail@globalip.com
Runtime Error 75, Path/File Access Error Check to see if any of the application's files or folders are marked as read-only.
Runtime Error 339, msadod.ocx or dependency is not correctly registered If you are running a local install or on a network client install, it may not have installed properly. Uninstall and reinstall, making sure to be logged on as an administrator. If trying to access the program at the server from a PC, you may not have the network client install on your PC, which will cause this error.
Runtime Error 429, Active X Component Upgrade MDAC or install Jet 4.0 depending on OS. Click here for more information, or you can contact us for assistance at: 808-891-0099 or email: webmail@globalip.com
Runtime Error 3704, Cannot Create Object If running Windows 95, you need MDAC SP2.5. If it says its missing a help dll file, contact us for assistance at: 808-891-0099 or email: webmail@globalip.com. If you are using another Windows version, upgrade to latest MDAC. Click here for more information on upgrading. Runtime Error 3706, Provider Not Found Upgrade MDAC or install Jet 4.0 depending on OS. Click here for more information on upgrading, or contact us for assistance at: 808-891-0099 or email: webmail@globalip.com Operation must use an Updatable Query Check to see if any of the application's files or folders are marked as read-only. The instruction at 0x....." referenced memory at "0x.....". The memory could not be "read" Please go to the application folder of the program and email us the log.gip file, along with the error message you are receiving. Go to Top · · · · · · Cannot find the file INSTMSIA Download and install the latest Windows Installer file located at: Microsoft Support Windows Installer Cannot find path ../gipuser.mdb or other database file Reinstall update and make sure no one is using the program. If the problem persists, check that the following four databases exist in the Application/Database folder: gipdata.mdb, gipuser.mdb, gipuser2.mdb, gipuser_base.mdb Runtime Error 3704, Operation not allowed when the object is closed Update was installed to the wrong folder, or the installation was interrupted. Uninstall the monthly update by going into your Windows/Control Panels and choosing Add/Remove Programs. Select the item Global IP Estimator Monthly Update to remove. Do not remove the original installation called Global IP Estimator. If the computer does not allow you to do this for security reasons, then rerun the update and when it offers the choice to Modify/Repair/Remove, choose Remove. You may then reinstall the update. Make sure that you choose the correct application folder when installing. The feature you are trying to use is not on a network resource that is available First download the Windows Installer Cleanup (Microsoft Support Windows Installer Cleanup) and run this program. Use it to remove only the Global IP Estimator Monthly Update. Do not remove the original installation called Global IP Estimator. The next step is to clear out items you can delete from both the Windows/Downloaded Installations and Windows/Temp folders, and then restart the computer. Runtime Error 3265, Item could not be found in the collection corresponding to the requested name or ordinal Usually happens when database (usually gipdata) is not of the same month as the executable. Delete gipdata.mdb and then rerun the update choosing Repair. Go to Top · · · · · · Cannot choose Word option Download and install the Globalipdll.exe patch from: http://www.globalip.com/Error/Error.asp Cannot find file u2fwrd.dll Download and install the Globalipdll.exe patch from: http://www.globalip.com/Error/Error.asp Runtime Error 9, Subscript out of range Excel needs to be configured to start up with at least 3 sheets in a new workbook. To configure, in Excel choose Tools/Options and click on the "General" tab. Ensure that "Sheets In New Workbook" is set to at least 3. Go to Top · · · · · · Illegal Operation: msado15.dll We will need to see your report log to review the details about where this problem is occurring. Click here for more information on getting a report log. Contact us for assistance at: 808-891-0099 or email: webmail@globalip.com Error 713, Application-defined or Object-defined error when running report from reports menu, and the program freezes Download both crviewer.dll and craxdrt.all from here: http://www.globalip.com/error/error.asp and follow the procedures on that page to place and register these files. File crviewer.dll or one of its components is not properly registered when viewing reports from the Reports menu, causing the program to disappear. Download the file crviewer.dll from here: http://www.globalip.com/error/error.asp and follow the procedures on that page to place and register this file. If the problem persists, you will need to reinstall the program making sure that you have full administrator rights. Go to Top · · · · · · Program not in Registry, but cannot reinstall Use this link to download the Windows Installer Cleanup: Microsoft Support Windows Installer Cleanup Runtime Error 3704, Operation not allowed when object is closed Upgrade to MDAC or install Jet 4.0, depending on your OS. Click here for more information on upgrading, or contact us for assistance at: 808-891-0099 or email: webmail@globalip.com With Windows XP, program registers and works, but it asks you to reregister on next use Either an IT person with full Admin rights will need to finish the registration process, or the user will need to be given full administrator rights. Upgrading to latest MDAC, except for Windows 95 This is available here: MDAC v2.8 Upgrading to latest MDAC sp2.5 for Windows 95 This is available here: http://www.globalip.com/error/error.asp Upgrading to Jet 4.0 This is available here: http://www.globalip.com/error/error.asp Windows Installer Cleanup Use this link to download the Windows Installer Cleanup: Microsoft Support Windows Installer Cleanup Getting a Report Log Press the 9 key, and while pressing the key, start Global IP Estimator. Next, generate a sample report. Once the error occurs, close the program. Go into the application's folder, and you should find a file called "reporting.gip" which contains the report information. This file can be emailed to us at: webmail@globalip.com Getting a Startup Log Press the number 0 key, and while pressing the key, start Global IP Estimator. Hold down this key until the program opens completely. You may then close down the program. Go into the application's folder, and you should find a file called "log.gip" which contains the startup information. This file can be emailed to us at: webmail@globalip.com Go to Top
Runtime Error 3706, Provider Not Found Upgrade MDAC or install Jet 4.0 depending on OS. Click here for more information on upgrading, or contact us for assistance at: 808-891-0099 or email: webmail@globalip.com
Operation must use an Updatable Query Check to see if any of the application's files or folders are marked as read-only.
The instruction at 0x....." referenced memory at "0x.....". The memory could not be "read" Please go to the application folder of the program and email us the log.gip file, along with the error message you are receiving.
· · · · · ·
Cannot find the file INSTMSIA Download and install the latest Windows Installer file located at: Microsoft Support Windows Installer
Cannot find path ../gipuser.mdb or other database file Reinstall update and make sure no one is using the program. If the problem persists, check that the following four databases exist in the Application/Database folder: gipdata.mdb, gipuser.mdb, gipuser2.mdb, gipuser_base.mdb
Runtime Error 3704, Operation not allowed when the object is closed Update was installed to the wrong folder, or the installation was interrupted. Uninstall the monthly update by going into your Windows/Control Panels and choosing Add/Remove Programs. Select the item Global IP Estimator Monthly Update to remove. Do not remove the original installation called Global IP Estimator. If the computer does not allow you to do this for security reasons, then rerun the update and when it offers the choice to Modify/Repair/Remove, choose Remove. You may then reinstall the update. Make sure that you choose the correct application folder when installing.
The feature you are trying to use is not on a network resource that is available First download the Windows Installer Cleanup (Microsoft Support Windows Installer Cleanup) and run this program. Use it to remove only the Global IP Estimator Monthly Update. Do not remove the original installation called Global IP Estimator. The next step is to clear out items you can delete from both the Windows/Downloaded Installations and Windows/Temp folders, and then restart the computer.
Runtime Error 3265, Item could not be found in the collection corresponding to the requested name or ordinal Usually happens when database (usually gipdata) is not of the same month as the executable. Delete gipdata.mdb and then rerun the update choosing Repair.
Cannot choose Word option Download and install the Globalipdll.exe patch from: http://www.globalip.com/Error/Error.asp
Cannot find file u2fwrd.dll Download and install the Globalipdll.exe patch from: http://www.globalip.com/Error/Error.asp
Runtime Error 9, Subscript out of range Excel needs to be configured to start up with at least 3 sheets in a new workbook. To configure, in Excel choose Tools/Options and click on the "General" tab. Ensure that "Sheets In New Workbook" is set to at least 3.
Illegal Operation: msado15.dll We will need to see your report log to review the details about where this problem is occurring. Click here for more information on getting a report log. Contact us for assistance at: 808-891-0099 or email: webmail@globalip.com
Error 713, Application-defined or Object-defined error when running report from reports menu, and the program freezes Download both crviewer.dll and craxdrt.all from here: http://www.globalip.com/error/error.asp and follow the procedures on that page to place and register these files.
File crviewer.dll or one of its components is not properly registered when viewing reports from the Reports menu, causing the program to disappear. Download the file crviewer.dll from here: http://www.globalip.com/error/error.asp and follow the procedures on that page to place and register this file. If the problem persists, you will need to reinstall the program making sure that you have full administrator rights.
Program not in Registry, but cannot reinstall Use this link to download the Windows Installer Cleanup: Microsoft Support Windows Installer Cleanup
Runtime Error 3704, Operation not allowed when object is closed Upgrade to MDAC or install Jet 4.0, depending on your OS. Click here for more information on upgrading, or contact us for assistance at: 808-891-0099 or email: webmail@globalip.com
With Windows XP, program registers and works, but it asks you to reregister on next use Either an IT person with full Admin rights will need to finish the registration process, or the user will need to be given full administrator rights.
Upgrading to latest MDAC, except for Windows 95 This is available here: MDAC v2.8
Upgrading to latest MDAC sp2.5 for Windows 95 This is available here: http://www.globalip.com/error/error.asp
Upgrading to Jet 4.0 This is available here: http://www.globalip.com/error/error.asp
Windows Installer Cleanup Use this link to download the Windows Installer Cleanup: Microsoft Support Windows Installer Cleanup
Getting a Report Log Press the 9 key, and while pressing the key, start Global IP Estimator. Next, generate a sample report. Once the error occurs, close the program. Go into the application's folder, and you should find a file called "reporting.gip" which contains the report information. This file can be emailed to us at: webmail@globalip.com
Getting a Startup Log Press the number 0 key, and while pressing the key, start Global IP Estimator. Hold down this key until the program opens completely. You may then close down the program. Go into the application's folder, and you should find a file called "log.gip" which contains the startup information. This file can be emailed to us at: webmail@globalip.com
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